Terms and Conditions
STORAGE:
1. The Storer:
(a) may store Goods in the Mobile Storage Container or Space allocated to the Storer by the Facility Owner (“FO”), and only in that Space
(b) has knowledge of the Goods in the Mobile Storage Container or Space
(c) warrants that they are the owner of the Goods in the Container or Space, and/or are entitled at law to deal with them in accordance with all aspects of this Agreement.
2. The FO :
(a) does not have and will not be deemed to have, knowledge of the Goods
(b) is not a bailee nor a warehouseman of the Goods and the Storer acknowledges that the FO does not take possession of the Goods
(c) claims a contractual lien over the Goods in the event any moneys are owing under the Agreement.
COST:
3. The Storer must upon signing the Agreement pay to the FO:
(a) the Deposit (which, when applicable, will be refunded within 30 days of termination of this Agreement) and/or (b) the Administration Fee.
4. The Storer is responsible to pay:
(a) the Storage Fee being the amount indicated in this Agreement or the amount notified to the Storer by the FO from time to time. The Storage Fee is payable in advance and it is the Storer's responsibility to make payment directly to the FO on time, and in full, throughout the period of storage. Any Storage Fees paid by direct deposit/direct credit (“Direct Payment”) will not be credited to Storer’s account unless the Storer identifies the Direct Payment clearly and as reasonably directed by the FO. The FO is indemnified from any claim for enforcement of the Agreement, including the sale or disposal of Goods, due to the Storer’s failure to correctly identify a Direct Payment;
(b) the Cleaning Fee, as indicated on the front on this Agreement, is payable at the FO’s reasonable discretion;
(c) a Late Payment Fee, as indicated on the front on this Agreement, which becomes payable each time a payment is late;
(d) any reasonable costs incurred by the FO in collecting late or unpaid Storage Fees, or in enforcing this Agreement in any way, including but not limited to postal, telephone, debt collection, personnel and/ or the Default Action costs.
5. The Storer will be responsible for payment of any government taxes or charges (including any goods and services tax) being levied on this Agreement, or any supplies pursuant to this Agreement.
DEFAULT:
6. Default:
(a) Notwithstanding clause 23,and subject to clause 6 (b), the Storer acknowledges that, in the event of the Storage Fee, or any other moneys owing under this Agreement, not being paid in full within 30 days of the due date, the FO may enter the Mobile Storage Container or Space or collect the Storage Container, by force or otherwise, retain the Deposit and/or sell or dispose of any Goods in Mobile Storage Container or Space on such terms that the FO may determine (“Default Action”).
For the purposes of the Personal Property Securities Act 2009, the FO is deemed to be in possession of the Goods from the moment the FO accesses the Mobile Storage Container or Space. The Storer consents to and authorises the sale or disposal of all Goods regardless of their nature or value. The FO may also require payment of Default Action costs, including any costs associated with accessing the Storer’s Mobile Storage Container or Space and disposal or sale of the Storer’s Goods. Any excess funds will be returned to the Storer within 6 months of the sale of goods.
In the event that the Storer cannot be located, excess funds will be deposited with the Public Trustee or equivalent authority. In the event the Storer has more than one Mobile Storage Container or Space with the FO, default on either Mobile Storage Container or Space authorises the FO to take Default Action against all Mobile Storage Container or Space.
(b) At least 14 days before the FO can take any Default Action the FO will provide the Storer with Notice that the Storer is in Default. The FO will provide the Storer with reasonable time to rectify the Default before any Default Action is taken.
c) If the FO reasonably believes it is a health and safety risk to conduct an inventory of Goods in the Mobile Storage Container or Space, subject to the FO providing the Storer with reasonable prior notice to pay outstanding moneys and collect the goods, the FO may dispose of some or all of the Goods without undertaking an inventory.
Further, due to the inherent health and safety risks in relation to undertaking any sale or disposal of Goods whereby the FO must handle the Storer’s Goods, the FO need not open or empty bags or boxes to undertake an inventory or assess the contents therein, and may elect to instead dispose of all bagged and/or boxed items without opening them.
RIGHT TO DUMP:
7. If, in the reasonable opinion of the FO, a defaulting Storer’s Goods are either not saleable, fail to sell when offered for sale, may pose a health risk to staff or the public if handled, or are not of sufficient value to warrant the expense of attempting to sell, the FO may dispose of all Goods in the Storer’s Mobile Storage Container or Space by any means.
8. Further, upon Termination of the Agreement (Clause 23) by either the Storer or the FO, in the event that a Storer fails to remove all Goods from their Mobile Storage Container or Space or the Facility the FO is authorised to dispose of all Goods by any means 7 days from the Termination Date, regardless of the nature or value of the Goods.
The FO will give 7 days' notice of intended disposal.
9. Any items deemed left, in the FO’s reasonable opinion, unattended in common areas or outside the Storer’s Mobile Storage Container or Space at any time may at the FO’s reasonable discretion be sold, disposed, moved or dumped immediately and at the expense and liability of the Storer.
ACCESS AND CONDITIONS:
10. The Storer:
(a) has the right to access the Mobile Storage Container or Space during Access Hours as posted by the FO and subject to the terms of this Agreement;
(b) will be solely responsible for the securing of the Mobile Storage Container or Space and shall so secure the Mobile Storage Container or Space at all times when the Storer is not in the Mobile Storage Container or Space in a manner reasonably acceptable to the FO, and where applicable will secure the external gates and/or doors of the Facility. The Storer is not permitted to apply a padlock to their Mobile Storage Container or Space in the FO’s overlocking position, and the Storer may have any such padlock forcefully cut off at the Storer’s expense;
(c) must not store any Goods that are hazardous, illegal, stolen, inflammable, explosive, environmentally harmful, perishable, living, or that are a risk to the property of any person;
(d) must not store items which are irreplaceable, such as currency, jewellery, furs, deeds, paintings, curios, works of art, items of personal sentimental value and/or any items that are worth more than $2000AUD in total unless they are itemised and covered by insurance;
(e) will use the Mobile Storage Container or Space solely for the purpose of storage and shall not carry on any business or other activity in the Mobile Storage Container or Space;
(f) must not attach nails, screws etc to any part of the Mobile Storage Container or Space, must maintain the Mobile Storage Container or Space by ensuring it is clean and in a state of good repair, and must not damage or alter the Mobile Storage Container or Space without the FO’s consent;
in the event of uncleanliness of or damage to the Space or Facility the FO will be entitled to retain the Storer’s Deposit, charge a Cleaning Fee, and/or full reimbursement by the Storer to the value of the repairs and/or cleaning;
(g) cannot assign this Agreement; (h) must give Notice of the change of address, phone numbers or email address of the Storer or the Alternate Contact Person (“ACP”) within 48 hours of any change;
(i) grants the FO entitlement to discuss any default by and any information it holds regarding the Storer with the ACP registered on the front of this Agreement.
Further, where the FO reasonably believes that the Storer is unwilling or unable to remove Goods from the Mobile Storage Container or Space upon termination or default of the Agreement, despite reasonable notice under these terms, the Facility Owner may allow the ACP to remove the Goods on such terms as agreed between the FO and the ACP without the need for further consent from the Storer.
(j) is solely responsible for determining whether the Mobile Storage Container or Space is appropriate and suitable for storing the Storer’s Goods, having specific consideration for the size, nature and condition of the Mobile Storage Container or Space and Goods.
(k) must ensure their Goods are free of food scraps and are not damp when placed into storage.
11. In addition to clause 6, the FO has the right to refuse access to the Mobile Storage Container or Space and/or the Facility where any moneys are owing by the Storer to the FO where a demand or notice relating to payment of such monies has been made.
12. The FO will not be liable for any loss or damaged suffered by the Storer resulting from any inability to access the Facility or the Mobile Storage Container or Space.
13. The FO reserves the right to relocate the Storer to another Mobile Storage Container or Space under certain circumstances, including but not limited to unforeseen extraordinary events or redevelopment of the Facility.
14. The FO may dispose of the Storer’s Goods in the event that Goods are damaged due to fire, flood or other event that has rendered Goods, in the reasonable opinion of the FO severely damaged, or dangerous to the Facility, any persons, or other Storers and/or their Goods. Where practicable, the FO will provide the Storer with reasonable Notice and an opportunity to review the Goods before the Goods are disposed of.
15. The Storer acknowledges that it has raised with the FO all queries relevant to its decision to enter this Agreement and that the FO has, prior to the Storer entering into this Agreement, answered all such queries to the satisfaction of the Storer. The Storer acknowledges that any matters resulting from such queries have, to the extent required by the Storer and agreed to by the FO, been reduced to writing and incorporated into the terms of this Agreement.
15A. The Storer is responsible (and must pay) for loss or damage caused by a third party who enters the Mobile Storage Container or Space or the Facility at the request, direction, or as facilitated by the Storer (including provision of gate key code or swipe card).
RISK AND RESPONSIBILITY:
16. The FO's services come with non-excludable guarantees under consumer protection law, including that they will be provided with due care and skill. Otherwise, to the extent permitted by law, the Goods are stored at the sole risk and responsibility of the Storer who shall be responsible for any and all theft, damage to, and deterioration of the Goods, and shall bear the risk of any and all damage caused by flood or fire or leakage or overflow of water, mildew, mould, heat, spillage of material from any other Mobile Storage Container or Space , removal or delivery of the Goods, pest or vermin or any other reason whatsoever.
17. Where loss, damage or injury is caused by the Storer, the Storer’s actions or the Storer’s Goods, the Storer agrees to indemnify and keep indemnified the FO from all claims for any loss of or damage to the property of, or personal injury to or death of the Storer, the Facility, the FO or third parties resulting from or incidental to the use of the Mobile Storage Container or Space by the Storer, including but not limited to the storage of Goods in the Mobile Storage Container or Space , the Goods themselves and/or accessing the Facility.
18. Certain laws may apply to the storage of goods including criminal, bankruptcy, liquidation and others. The Storer acknowledges and agrees to comply with all relevant laws, including Acts and Ordinances, Regulations, By-laws, and Orders, as are or may be applicable to the use of the Mobile Storage Container or Space . This includes laws relating to the material which is stored, and the manner in which it is stored. Such liability and responsibility rests with the Storer, and includes all costs resulting from such a breach.
INSPECTION AND ENTRY BY THE FO:
19. If the FO reasonably believes that the Storer is not complying with any relevant laws the FO may take any action as it reasonably believes to be necessary, including the action outlined in clauses 21 & 23, contacting, cooperating with and/or submitting Goods to the relevant authorities, and/or immediately disposing of or removing the Goods at the Storer’s expense, including where in the FO’s reasonable opinion the Storer is engaging in illegal activity in relation to the storage of the Goods. No failure or delay by the FO to exercise its rights under this Agreement will operate to waive those rights. 20. Subject to clause 21 the Storer consents to inspection and entry of the Mobile Storage Container or Space by the FO provided that the FO gives 14 days Notice.
21. In the event of an emergency, that is where obliged to do so by law or in the event that property, the environment or human life is, in the reasonable opinion of the FO, threatened, the FO may enter the Mobile Storage Container or Space using all necessary force without the consent of the Storer, but the FO shall thereafter notify the Storer as soon as practicable. The Storer consents to such entry.
21A. The Storer agrees that in circumstances where the FO reasonably suspects a breach of the law or damage to the facility, the FO may use a microprobe or other CCTV camera to view the inside of the Mobile Storage Container or Space and any footage obtained which evidences a breach of the Agreement or the law may be relied upon by the FO to take any action authorised under this Agreement, including terminating the Agreement and/or cooperating with law enforcement agencies and other authorities.
22. NOTICE: Notice will usually be given by email or SMS, or otherwise will be left at, or posted to, or faxed to the address of the Storer. In relation to the giving of Notice by the Storer to the FO, Notice must be in writing and actually be received to be valid, and the FO may specify a required method. In the event of not being able to contact the Storer, Notice is deemed to have been given to the Storer by the FO if the FO has sent Notice to the last notified address or has sent Notice via any other contact method, including by SMS or email to the Storer or the ACP without any electronic ‘bounce back’ or similar notification. In the event that there is more than one Storer, Notice to or by any single Storer is agreed to be sufficient for the purposes of any Notice requirement under this Agreement 23. TERMINATION: Once the initial fixed period of storage has ended, either party may terminate this Agreement by giving the other party Notice of the Termination Date in accordance with period indicated on the front of this Agreement. In the event of any activities reasonably considered by the FO to be illegal or environmentally harmful on the part of the Storer the FO may terminate the Agreement without Notice. The FO is entitled to retain or charge apportioned storage fees if less than the requisite Notice is given by the Storer. The Storer must remove all Goods in the Mobile Storage Container or Space before the close of business on the Termination Date and leave the Mobile Storage Container or Space in a clean condition and in a good state of repair to the satisfaction of the FO. In the event that Goods are left in the Mobile Storage Container or Space after the Termination Date, clause 8 will apply. The Storer must pay any outstanding Storage Fees and any expenses on default or any other moneys owed to the FO up to the Termination Date, or clauses 6, 7 or 8 may apply. Any calculation of the outstanding fees will be by the FO. If the FO enters the Mobile Storage Container or Space for any reason and there are no Goods stored therein, the FO may terminate the Agreement without giving prior Notice, but the FO will send Notice to the Storer within 7 days.
24. The Parties’ liability for outstanding moneys, property damage, personal injury, environmental damage and legal responsibility under this Agreement continues to run beyond the termination of this Agreement.
25. SEVERANCE If any clause, term or provision of this Agreement is legally unenforceable or is made inapplicable, or in its application would breach any law, that clause, term or provision shall be severed or read down, but so as to maintain (as far as possible) all other terms of the Agreement.
26. RETURNS AND REFUND POLICY
Our Returns Policy does not affect your statutory rights. To the extent any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.
Returns (refunds and exchanges)
If you are unhappy with our service and or product offering, please let us know.
Our Returns Policy gives you 14 days to return or exchange an item bought online with a valid receipt. If 14 days has gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.
To complete your refund or exchange, we require a receipt or proof of purchase.
Once your returned items are received and inspected, we will send you an email to notify you we have received your returned items and request for a service refund . We will also notify you of the approval or rejection of your refund.
Refunds for services carried out rather than product will require a detailed explanation for the refund and Vaultstore must have carried out the service incorrectly for the service fees and changes to be refunded
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days.
If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.
There are certain situations where only partial refunds are granted (if applicable):
Any items o materials with signs us use
Any item not in its original condition, which is damaged or missing parts for reasons not due to our error
Any item returned more than 14 days after delivery.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
SALE ITEMS
We do not offer refunds for sale items, unless they are faulty
Storage Service
We do not offer refunds for storage service fees already paid
Transport Fees and Charge
We do not offer refunds for delivery charges if the service was carried out as booked. If delivery was to an incorrect location Vaultstore will redeliver to the correct location at our cost. No refund or compensation is paid for delivery to the incorrect location.
EXCHANGE (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at adelaide@vaultstore.com.au and post your item to 593-595 South Road Regency Park SA 5010
SHIPPING
To return your product, please mail your product to: 593-595 South Road Regency Park SA 5010 including your details and reason for returning.
You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over A$100, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
RIGHT TO CANCEL
In addition to our Returns Policy you have the right
to cancel your contract with us and receive a full refund within 7 calendar days from the day after the date you received your order, if you are an online, mail or telephone order customer. If the goods or services are delivered in several instalments then it will be 14 calendar days from receipt of the last instalment. To exercise your right to cancel the contract you must request a refund in writing within 14 calendar days of receipt of the items or service. The refund will include any standard delivery charges paid. You will be responsible for the cost of returning a cancelled order to us.
To exercise your right to cancel follow the steps below:
Write to us at 593-595 South Road Regency Park SA att
Return the purchased product to 593-595 South Road Regency Park SA 5010
Book the return of any storage containers by phoning our office or effecting and online request
You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
Free Delivery 12 Months Storage Contract
We offer free delivery & collection on all storage contracts 12 months or longer.
Storer must choose 12 months when booking online
If 12 month period of storage is not met storer must pay for the collection and delivery
If 12 month period of storage is not met a one month storage penalty charge (equal to previous monthly charges) is applied and paid before delivery along with delivery fees and charges and any outstanding storage fees and charges